1. Where is Arvynex Urban Market located?
Arvynex Urban Market is based in Palm Valley, Florida, United States.
Our business address is:
101 Villa Del Mar Drive, Palm Valley, FL 32082, United States.
2. Do you ship internationally?
No.
At this time, we only ship within the United States.
We provide free standard shipping on all U.S. orders.
3. How long does it take to process my order?
Orders are usually processed within 3 to 4 business days after payment confirmation.
4. How long does delivery take?
Once your order has been shipped, delivery usually takes 5 to 6 business days, depending on your location and the shipping carrier.
5. How can I track my order?
After your order is shipped, you will receive a shipping confirmation email containing your tracking number.
You may use that tracking number to follow the progress of your delivery.
6. What is your return policy?
We accept returns within 7 days from the date you receive your order.
Returned items must be unused, in original condition, and include all original packaging when possible.
7. What is your exchange policy?
We accept exchanges within 10 days from the delivery date.
Exchanged items must meet the same condition requirements as returned items.
8. How long does it take to receive my refund?
Once your returned item is received and inspected, approved refunds will be issued within 5 to 10 business days to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
9. How do I request a return or exchange?
To start a return or exchange request, please contact us at:
Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.
10. What should I do if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Send us an email at contact@arvynex.store and include:
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Your order number
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Clear photos of the item and packaging
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A brief description of the issue
Our support team will assist you as quickly as possible.
11. Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or modify it.
Please contact us as soon as possible at contact@arvynex.store with your order number.
Once an order has been shipped, it can no longer be canceled.
12. How can I contact customer support?
You can reach our customer support team by:
📧 Email: contact@arvynex.store
📞 Phone: 603-555-8490
We respond to most inquiries within 24–48 business hours.